What is your minimum cut?
Our minimum cut is a Fat Quarter. Fat quarters measure 50 by 55 centimeters ( 18 by 22 inches ).For 1/2 Metre of fabric, add 2 units to your shopping cart. For 1 Metre of fabric add 4 units. If you purchase multiple units they will be a continuous single cut.
What payment methods are accepted at The Quilting Owl?
The Quilting Owl accepts various payment methods, including credit cards, PayPal, and Apple Pay. Customers can choose their preferred payment option during the checkout process to complete their purchase securely and conveniently.
What are the shipping options and costs for orders placed at The Quilting Owl?
At The Quilting Owl, we offer multiple shipping options to cater to your needs. For all UK deliveries, orders over £45 qualify for free shipping via 2nd class. If you desire a faster delivery, you can easily upgrade to 1st class shipping at checkout for an additional fee.
We ship internationally.
Do you offer international shipping for purchases made at The Quilting Owl?
Yes, The Quilting Owl ships worldwide. Whether you’re in North America, Europe, Asia, or elsewhere, we’ll deliver. For any questions or assistance, contact our customer service team.
How long will delivery take?
Royal Mail First Class delivery in the UK takes generally 1-2 working days.
Royal Mail Second Class delivery in the UK takes generally 3-5 working days.
Royal Mail International take generally 5-10 working days.
Once your order is shipped, a tracking number will be added to your order. You can use this tracking number to monitor the status and location of your parcel throughout the shipping process. Simply log into your account on our website and navigate to the ‘My Orders’ section to find your tracking information.
If you have any specific delivery requirements or questions, please feel free to contact our customer service for assistance.
How can I check the status of my order?
Customers can track their orders at The Quilting Owl by logging into their account on the website. Once logged in, they can view the order status, tracking information, and estimated delivery date for their purchases. Additionally, customers receive email notifications with tracking details once their order has been shipped. .
Can I change or cancel an order?
We are happy to add to or change orders, provided this is done before 12 pm on the day your order is due to ship..
What is The Quilting Owl’s return policy for online purchases?
At The Quilting Owl, we strive to ensure our customers are fully satisfied with their purchases. If you need to return any fabric items, you may do so by sending them back to us. Refunds for fabric items will be issued once they are returned to our facility, although please note that initial shipping charges are non-refundable.
Additionally, due to copyright laws, patterns and books are not eligible for returns.
Please note that initial shipping charges are non-refundable.
Keep in mind that return postage is not covered unless the item being returned is faulty.
We appreciate your understanding and are here to assist you with any questions or concerns. For a smooth return process, please contact our customer service team before sending any items back.Thank you for shopping with The Quilting Owl!
